Don Lachlan
don.lachlan@unpopularminds.org
http://www.unpopularminds.org/resume/

Don is a highly-resilient and moderately scaleable cyborg ninja who can
build a bootstrap environment, birth systems with proper configurations,
make and deploy builds, monitor for event faults and performance issues, fix
those in his sleep and do all of this while emphasizing cost, time and
quality (choose two).

Professional Experience

Lead Enterprise Automation Engineer, ING US (now Voya Financial), Atlanta, GA:
  September 2011 - August 2014
* Managed HP automation suite, including deployment, maintenance and
  upgrades.
* Assisted internal teams in designing, building and managing automation of
  their systems.
* Developed custom automation scripts.

Linux System Administrator, The Weather Channel Interactive, Atlanta, GA:
    Dec. 2006 - Apr. 2010
* 2010 Site Redesign
* Led migration of development teams from CVS to Subversion.
* Converted systems from OpenSuSE to CentOS.
* Managed load testing of International sites using JMeter, including 
  development of new baselines.
* Implemented datacenter build-out, expansion, migration and multiple refreshes.
* Implemented Hobbit system and network monitoring tool, increasing depth and 
  reducing false positives.
* Designed and implemented automated OS installation and custom configuration 
  using AutoYaST.

UNIX System Administrator, EarthLink Inc., Atlanta, GA:
    Dec. 2004 - Dec. 2006
* Lead engineer on Swing shift (evening/2nd), directed and mentored 5 junior and 
  intermediate administrators.
* Monitored and managed 1500+ heterogeneous production systems in highly visible 
  core business services, implementing all planned changes and resolving all 
  service interruptions.
* Oversaw integration and training of personnel acquired through two 
  departmental reorganizations.
* Served as liaison to development and architecture teams, guiding new service 
  roll-outs and improvements to existing services.

NMS UNIX System Engineer, EarthLink Inc., Atlanta, GA:
    Aug. 2002 - Dec. 2004
* Developed and managed Solaris 7/8 and RedHat 7.3 servers for network and 
  service level monitoring.
* Built and maintained open source applications including Apache, MySQL, 
  Sendmail, CVS. 
* Developed system administration tools and applications in sh, Perl, PHP. 
* Wrote procedural and technical documentation covering services, architecture, 
  performance.
* Responsible for all work requests and trouble tickets from internal and 
  external customers.
* Trained developers and junior system administrators in UNIX application 
  integration and optimization.

Systems and Network Technician, EarthLink Inc., Atlanta, GA:
    Dec. 2000 - Aug.  2002
* Deployed and managed Windows workstations for 1500 users in call center and 
  corporate headquarters. 
* Conducted system hardware repair and warranty. 
* Implemented and supported "off-the-shelf" and internally developed software 
  packages.
* Performed troubleshooting for server and network related issues. 
* Composed procedural and technical documentation. 
* Educated customers on operating system and application usage.

Lead Technical Support Representative, EarthLink Inc., Atlanta, GA:
    Oct. 1999 - Dec. 2000
* Resolved customer technical issues via incoming calls, email, chat, and 
  escalations. 
* Supervised and trained technical support representatives. 
* Coordinated testing and documentation of software, services and networks. 

Production Electrician, Rector-Roberts Productions: Letters From The Front 
    1998 Tour
* Organized setup and strike of all electrical equipment at military venues 
  across the U.S. 
* Supervised military and civilian teams.
* Maintained and repaired electrical equipment. 
* Operated audio/video equipment during performances. 

System Administrator, Georgia Institute of Technology:
    Aug. 1997 - May 1999
* Managed UNIX, Linux, Windows, and Mac workstations and servers for student 
  organizations. 
* Developed system administration scripts in sh, ksh.

Facilities Manager/Production Technician, Georgia Institute of Technology: 
    July 1997 - July 1999
* Coordinated with tour and stage managers to meet production requirements. 
* Managed setup and strike of performance companies. 
* Operated lighting, sound, and/or audio/video equipment during performances. 

Production Technician, Various:
    1997 - 2001
* Designed, engineered and managed theatrical and production events (opera, 
  ballet, conventions, television, lectures) in varying venues including the Fox 
  and World Congress Center. 
* Held long term contracts for companies including Technical Director for 
  Koality Productions and Production Manager for Stage Door Players.

Education

1996-1999       Georgia Institute of Technology, College of Computing

Certifications

2001            Microsoft MCP Windows 2000 Server
2001            Microsoft MCP Windows 2000 Professional
2001            CompTia A+
2001            CompTia Network+

Other Training

2006            Solaris System Performance Management
2003            Veritas Foundation Suite